LICENSE PROBLEMS: • “Invalid License Error” and other license errors - Troubleshooting Steps Below: Windows Users: Delete the following folder: C:/ProgramData/ VideoCopilot C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar. After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** If the Video Copilot folder is not present then install the full Element 3D installer. Mac Users: Delete the following folder: Library/Application Support/ VideoCopilot Library is a hidden folder so you might need to go to Finder menu 'Go' and use 'Go to Folder.' And type the path in.

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Kirgizcha salamdashuu irlari. (click screenshot below to see full path) After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method. ***If you do the manual license method, you can't use any old license or license request files that were created before deleting the above folder*** If the Video Copilot folder is not present then install the full Element 3D installer. • “License Limit Reached” This happens when the default amount of license attempts have been used up. We understand that computer problems happen which require re-installation.

Send an email to support@videocopilot.net and include your Video Copilot download account email or your order number and we can help. MODEL BROWSER EMPTY: • Model Browser Empty/Missing - Even the starter pack content is missing! This happens if the Element 3D assets get de-linked from the Element plug-in. The solution is to run the full Element 3D installer again to link the assets back to Element.

Make sure to choose the original location that you had the assets installed so that your 3rd party models will also link up. PLUG-IN NOT OPENING - TROUBLESHOOTING STEPS BELOW: • - Check to see if your machine is compatible with Element. (the link goes to current Element page). Check this link for.

Windows 7 Users - Update to Service Pack 1 which is required for Element V2. Then download and install. • Update Element: The latest version is available in your Video Copilot download account.

• Update Graphics Card Driver: - If using Windowsthen you can update your drivers using the links below: ***The Windows update feature is sometimes unreliable and we recommend updating your graphics drivers directly from Nvidia or AMD using links above.*** -If using Mac, the latest drivers are included with the OS X updates. • Re-Install Element: For a complete re-install, see the steps below: Windows Users: Delete the following folder: C:/ProgramData/ VideoCopilot C:/ProgramData is an hidden folder so you might need to type it in the Windows Explorer address bar. After deleting the folder, run the full Element 3D installer (not the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.